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Frequently Asked Questions
Frequently Asked Questions
How do I activate my phone's roaming?
How do I unsubscribe to value added services?
What is GPRS?
How can I avail of the personalized Smart Money card?
How do I activate my prepaid international text roaming?
I cannot send text messages even if I had enough load, what should I do?
How do I replace my SIM card?
What will I do to unblock my SIM card?
How do I update my Smart Load Menu?
Can I pay my Smart Bills through Smart Money?
How will I know if I've really won in a Smart promo?
How do I experience hassle-free dialling with my Smart Buddy?
How do I get instant response to my Smart Buddy peso balance?
How do I quickly reload my Smart Buddy account?
How long can I use the Smart Buddy GSM I purchased?
Is there a warranty for my Smart Gold GSM?
How do I report for lost or stolen cellphone?
Who can use Smart Money?
Where can I use my Smart Money card?
Who do we call for any inquiries regarding Smart Money card transactions?
Can another person use my Smart Money card to purchase an item?
How many Smart Money cards can I have?
Are the Smart Money cards personalized?
How will I know if I still have enough money on my Smart Money card?
What is Mobile Eye?
How do I personalize my Ring Back Tones?
How do I request for company information?
What are the basic features of my Smart GSM phone?
Where else can I pay my Smart Bills?
What is 3G?
What is myTV?
What is SmartBro?
Is there an alternative way to view/check my SmartBro billing statement?
Where can I pay my bill?
Are there other payment channel options available aside from those listed in the Payment Channel directory?
What is Smart Connect?
What are the available services under Smart Connect?
What are the features/advantages of using the SMART Connect service versus going to the Wireless Center or calling the Hotline?
How do I access the Web Connect service?
What are the requirements to access the Web Connect service?
What are the available prepaid after-sales transactions in Web Connect?
Who can avail the Web Connect service?
How much will I be charged for transacting in Web Connect?
Do I need to register in Web Connect?
How can I get the SIM Connect Menu?
Is SIM Connect available to all SMART SIM?
Is the SIM Connect service phone-dependent?
Is the SIM Connect service available to postpaid subscribers?
What are the available prepaid transactions and the corresponding charges for SIM Connect?
What is the charge if I use the SIM Connect service?
How much is the minimum balance for International Roaming activation?
Why is Voicemail deactivation not included in the SIM Connect menu options?
What is Zone Connect?
What are the available services under Zone Connect?
Is the Zone Connect service available for all Smart subscribers?
Where can I find Zone Connect service?
What is Download Connect?
What is Service Connect?
What is Info Connect?
What is Celfone Connect?
What is Load Connect?
What is Payment Connect?
What is the Fax-on-Demand (FOD) hotline number?
Will I be charged by using the (Fax-on-Demand) FOD Hotline?
What will serve as the security feature of our FOD (Fax-on-Demand)?
How many months of billing statements will be available for printing for the Fax on Demand (FOD) service?
What is Hotline Connect?
What Customer Care Touchpoint Channel can immediately respond via SMS?
Is there an available postpaid or Smart Bro transaction via the Web Connect?
What is Sagot Agad?
What are the common SMART GPRS and MMS Settings?
How do I apply for SMART Bro prepaid?
Managing your subscriptions
Report a lost or stolen phone
Reload and Transfer via Smart Money
Other payment channels
Can I also pay my Smart bills at Wireless Centers?
Can anyone see my online bills presentment or make a change to my account?
How secure is my billing and personal information?
How do I use the Smart Online Payment Service?
Can I issue a check to pay my Smart Bills?
How can redirection be avoided?
What is Redirection Service and its Benefits?
How will I determine my payment due date?
How do I know my bill due date
What is pre-redirection service?
What is Pro-Rata Airtime?
What are the charges reflected in my billing statement aside from monthly service fee?
What do I need to understand regarding my Statement of Account?
How can I get a copy of my bill?
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