Smart Gold

Miscellaneous

How do I report a lost/stolen celfone?

Please immediately notify the loss of your celfone to SMART for temporary disconnection of your line.

  • Outgoing calls will immediately be barred upon report of loss to SMART.
  • Should subscriber requests for disconnection of line, customer has to submit to SMART an affidavit of loss or Police Report if stolen and signed Letter of Undertaking (LOU) within seven (7) days from report of loss. If after seven (7) days, no Affidavit of Loss (AOL) is received, a P330 processing fee shall be charged to subscriber's account.
  • For accounts within the contract period, disconnection of line cannot be processed. Otherwise, subscriber has to pay a pre-termination fee.

What if I want a change of ownership?

Change of Ownership allows you to transfer the ownership of your celfone to another individual or corporation.
General Requirements:

  1. For accounts under contract, Change of Ownership maybe processed only after completion of contract.
  2. Both new and existing subscriber must fully accomplish and sign the Change of Ownership Form.
  3. Any outstanding balance and/or unbilled charges are subject to full settlement prior to processing.
  4. The following forms must be filled out:
    1. New Subscriber - Service Application Form
    2. Old Subscriber – Letter of Undertaking (covering accountability of new owner for unbilled charges posted after effectivity of transfer or ownership).
    3. Proof of billings must be paid and latest (within 60 days).
    4. Change of Ownership request for individual accounts will be processed within 24-hours upon submission and validation of complete documents.
    5. Corporate accounts are subject to Credit & Collection’s approval.

What if I want to Change my Celfone Number?

This allows you to change your current celfone number to a new celfone number. Corresponding fees shall be charged based on the choice of mobile number.

Regular: assigned by SMART. Charge is P330.00 (VAT Inclusive)

Preferred: requested by the subscriber wherein the number is not a premium or special number. Charge is P550.00 (VAT Inclusive)

Special: Mobile Identification Numbers not part of Premium Numbers which have the last 4-digit pattern:

PATTERN EXAMPLE
XYXY 903-7878
XXYY 903-7711
XYYY 903-4777
XXXY 903-4447
X,X+1,X+2,X+3 903-1234
XYYX 903-1001

***Charge for this is P5,500.00 (VAT Inclusive)

Premium: Mobile Identification Numbers which have the last 4-digit pattern:

1111, 6666, 0168, 8288, 2222, 7777, 8168, 8228, 3333, 8888, 1688, 8828, 4444, 9999, 8282, X888, 5555, 0000, 2828

X=ANY NUMBER

Charge for this is P11,000.00 (VAT Inclusive)

Note: Premium Mobile Identification Number is subject for immediate payment

What is Change in Airtime Plan?

This allows you to change your current airtime plan to a higher or lower plan. Please note,however, that those with existing pre-termination agreement will not be allowed to downgrade plans, unless subscriber pays corresponding pre-termination fee.

  • For over-the-counter transactions, fill-out and submit Aftersales Request Form. Request must be made by the subscriber. If through a representative, any valid ID of both susbcriber and representative and authorization letter specifying requested new plan must be presented.
  • For downgrade of plan, pay P330.00 (VAT inclusive) processing fee or it can be charged to your account.
  • Plan 2665 and 3500 requires Credit Collection's approval and subject to submission of Financial documents.
  • New airtime plan will take effect on the next bill cut-off date.