|
Problem |
Possible Causes |
Solution |
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◘ Unable to set programme guide.
Start without live TV? |
◘ No Coverage |
To verify coverage level:
► Mobile TV
► Options
► Settings
► System Status
(scroll down to check Signal Strength. Ideal signal strength > 40/100) |
|
◘ No TV signal available
◘ Error in receiving live content for this channel
◘ Pixelized/ freezing of program display |
◘ With coverage but needs ESG refresh |
Rescan ESG (while viewing):
► Options
► Settings
► Programme Guide
► MyTV
► Yes
Channel Scan:
Try switching to other channels and back to the channel, which experienced No TV signal.
Soft Reset:
► Menu
► Tools
► Settings
► Phone
► General
► Original phone settings
► 12345 (wait until phone resets)
Rescan ESG (after phone reset):
► Mobile TV
(Setting Programme Guide)
► MyTV
(wait until all channels appear) |
|
◘ Unable to subscribe to SmartBundle1 (Mobile TV) No usage right prompted everytime a channel is selected |
◘ Please ensure that Phone has its 3G/GPRS settings activated before Mobile TV subscription
◘ User may have existing subscription already |
To activate 3G/GPRS:
Text SET 3G N92
Send to 211
Save configuration settings
To subscribe to Mobile TV:
► Mobile TV
► Options
► New subscriptions
► Channel pckgs
► Smart Bundle1
► Continuous
► Verify (Notification will appear: Request for Usage has been sent -the phone will then connect to 3G/ GPRS.
You will be prompted with a notification of successful subscription)
You may view this by:
► Options
► My subscriptions
► Channel packages |
|
◘ Unable to view previously subscribed Encrypted Channels |
◘ If the "lock" icon appears beside the channel, then Access rights for that channel has expired.
◘ If there is no "lock" icon seen, the phone may need ESG refresh |
◘ If you wish to renew Access rights, pls follow steps on item 2 (Subscribe to encrypted channels). Kindly ensure that the user has enough balance to proceed with the subscription.
◘ Please follow the Soft Reset procedures (No TV Signal Available but with coverage - needs ESG refresh) |
|
◘ Unable to hear audio |
◘ The application may be in "mute" mode |
◘ Try increasing the volume by pressing the Right Cursor (silver) or the volume control beside the camera flash |
|
◘ No channels can be seen |
◘ User may not be subscribed to the Mobile TV service |
◘ Please check the SIM card inserted in the phone. All the 9 channels are only available for SMART Subscribers, upon subscription |