What is redirection service and its benefits?
As a customer service facility, REDIRECTION gives you the following benefits: Credit Limit Monitoring Service With redirection, your actual usage is monitored against your assigned credit limit. With this, you can avoid over-spending.
Proper Advice and Reminder about your Credit Limit Status and/or Agreed Account We do it by way of this recorded announcement: “Your call has been temporarily forwarded to SMART Communications either because your account is overdue or you have exceeded your credit limit. Please make a payment immediately to avoid permanent disconnection”. Balance Inquiry Option
The above-mentioned recorded announcement likewise provides an option to inquire about your bill balance and request for copies of your billing statements. After hearing the announcement and by pressing 2 on your celfone, you can retrieve your latest bill amount or request for a copy of your bill via fax or mail. This saves you time and effort in having to make another call to your Customer Care Hotline for this transaction. Redirection is Toll-Free No call charges are levied for outgoing calls redirected to SMART. Incoming Call and Text Service Remains Active
Keep your cellphone ON and continue to receive all your incoming calls and text messages, even while your outgoing call service is temporarily redirected.