How do I report for lost/stolen cellphone?
Please immediately notify the loss of your celfone to SMART for temporary disconnection of your line.
Outgoing calls will immediately be barred upon report of loss to SMART. Should subscriber requests for disconnection of line, customer has to submit to SMART an affidavit of loss or Police Report if stolen and signed Letter of Undertaking (LOU) within seven (7) days from report of loss. If after seven (7) days, no Affidavit of Loss (AOL) is received, a P330 processing fee shall be charged to subscriber’s account. – For accounts within the contract period, disconnection of line cannot be processed. Otherwise, subscriber has to pay a pre-termination fee.