Check the latest customer care innovations. Browse our Support Topics and find answers to your frequently asked questions.Go to Smart Connect - the new all-day, everyday, multi-access link to Smart.
What's New?
Enhanced Web Connect
Experience the new Web Connect (formerly SMART Online)! Now, you can instantly process over 14 service transactions online. For postpaid subscribers, simply register your account to perform bill inquiry and payment, service activation and account management.
Prepaid subscribers just have to go to the Buddy website or Talk N Text website. SMART Bro prepaid subscribers may check their prepaid balance and send feedback via www.smart.com.ph/connect or via www.smart.com.ph/smartbro.
WAP Connect
Now all Prepaid SMART subscribers can avail of the following transactions using WAP Connect, the latest addition to the SMART Connect suite of customer service channels.
- PUK release
- Call and Text Card status inquiry
- International roaming activation and deactivation
- Voicemail Activation
- Text Reconnection
Using your MMS/GPRS and 3G capable phone, simply log-on to wap.smart.com.ph and access the WAP Connect menu.
Fax on Demand service
Easily access your SMART Gold and Addict Mobile postpaid bills by calling 511-4500. You can request for your bills up to the last three consecutive months and get them via telefax. (Initially available to Metro Manila residents.)
Advisory on Nokia BL- 5C Battery Replacement
Nokia released a product advisory regarding the recall of Nokia BL - 5C Battery. For more information concerning battery replacement, please call the Nokia Careline 02-886-1234 or logon to www.nokia.com/batteryreplacement.
Smart Load Connect
Be empowered with Load Connect - the first service in Asia that allows users to load airtime and SMART Money electronically!
Available at selected Wireless Centers nationwide, subscribers can easily reload their Smart Money account and load airtime worth P30, P60, P300, P500 or P1000 in an instant.
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