Roaming the world?
Discover how easy it is to use your SMART GSM service overseas.
Smart International Roaming gives you the best coverage worldwide plus easy access to the widest array of international roaming partner networks when you travel. For Smart Gold and Smart Buddy subscribers, using the Smart GSM service abroad couldn't be easier.
Smart Gold
ACTIVATING YOUR INTERNATIONAL ROAMING SERVICE
*SMART Postpaid subscriptions to Plan 1200 or lower require a non-refundable roaming deposit of TWO THOUSAND FIVE HUNDRED PESOS (P2,500.00) prior to activation of the International Roaming Service. SMART reserves the right to credit the roaming deposit as payment to SMART Postpaid account in case the account becomes overdue or upon the subscriber’s request for deactivation of International Roaming Service.
SELECTING A NETWORK
The first thing to do once you reach a foreign country is to log on to a network. You have two options in selecting a network: Automatic or Manual.
Manual
If you wish to choose which operator to log on to, use the Manual setting by following these simple steps:
Step 1: Go to your handset's "Network Select" or "Network Search" setting and choose "Manual." (It may take a couple of seconds to complete this step.)
Step 2: Your phone will display all the available networks that you can choose from. Select the network code of your desired operator from this list. Once this is done, your handset screen will display the name of your chosen network and that means you are ready to call.
HOW TO ENJOY YOUR SMART INTERNATIONAL ROAMING SERVICE
For your convenience, here is a list of Smart's Roaming Partners in our top 20 travel destinations along with details of network codes, calling procedure, customer service hotlines and voltage used in each of these countries.
US ROAMING SERVICE
GSM networks in North America (Canada, Mexico and the U.S.A Mexico operate on different frequencies from the rest of the world (1900MHz). If you wish to roam in these contries, use must use a compatible handset.
Tri-band
(900/1800/1900MHz) |
DualBand
(900/1900MHz) |
|
Ericsson T39
Ericsson T66
Ericsson T68
Nokia 6310I
Siemens S40
Motorola P7689
Motorola L Series |
Nokia 8890
Bosch 718 |
Renting a phone
Even if you do not have one of these compatible phones, GSM technology makes it simple to roam in Norht America. Your GSM Smart SIM card can be used in a hire phone that operates on the 1900 MHz frequency. The Motorola L Series and Bosch 718 handsets, which will work in the 1900 MHz frequency, can be rented at any Smart Wireless Center for only P500 a week. Just call Customer Care at least 7 days in advance.
Visit any of the following Web sites:
www.canadagsm.com | www.cingular.com | www.voicestream.com
TIPS: Although Smart International Roaming automatic once the requirements have been fulfilled, we still recommend that you call us before your trip to reconfirm that your IR has indeed been activated. Call the Smart Customer Care Hotline at 888-1111(landline) or *888(mobile).
Different countries use different GSM frequencies. While most countries operate on the 900 MHz and 1800 MHz, below are the countries that operate on the 1900 MHz frequency and require the use of a tri-band handset.
Telecom, Bermuda; Entel, Bolivia; Telemar, Brazil; Telcel, Mexico; TIM, Peru; Venezuela, Digitel; Rogers, Canada; Microcell, Canada; AT&T Wireless, USA; Cingular, USA; Voicestream, USA
To save you the hassle of adjusting the numbers in your phonebook everytime you call, frequent roamers should enter numbers in their handset phone book in the International Format. This way they can call these numbers both while roaming and also while in the Philippines.
Examples:
|
Local format |
International format |
|
No. in Manila |
025111234 |
+6325111234 |
|
Cellular no. |
09181234567 |
+639181234567 |
|
International no. |
0016462505424 |
+16462505424 |
Smart Buddy
International Text Roaming
The only prepaid roaming service that lets you send and receive text messages from over 100 countries for only P20 per send.
Now, even Smart BUDDY prepaid subscribers can roam! With your SMART BUDDY celfone, you can send and receive text messages in over 100 countries for only P20 per send (the LOWEST PRE-PAID ROAMING RATE). So whenever you travel for work or leisure, your friends back home will only be a text away. Thanks to SMART's amazing breakthrough technology and its partnerships with over 200 networks worldwide.
ACTIVATING YOUR SMART BUDDY INTERNATIONAL TEXT ROAMING SERVICE
It's so convenient to activate Smart Buddy International Text Roaming.
Just text "ROAM ON" and send to 333. Roaming activation will occur within one (1) hour. (Important: Remember to activate pre-paid roaming before leaving the Philippines.)
ACTIVATING YOUR SMART PREPAID INTERNATIONAL VOICE ROAMING
When your Buddy Roaming service is activated you will:
be able to send and receive text messages in over 100 countries in the world, anytime for only P20 per send, enjoy zero-charging for receiving text messages while roaming and disallow all outgoing and incoming calls (even while you're in the Philippines).
To deactivate the roaming feature upon your return, simply key in "ROAM OFF" and send to 333. De-activation will occur within one (1) hour. (Remember to deactivate upon arrival in the Philippines to restore voice calls)
RELOADING YOUR SMART BUDDY WHILE ROAMING
It's so easy to reload Smart Buddy while travelling abroad:
Through Smart Money, you can reload with just a few clicks from your SMART Buddy celfone:
a. Go to your Smart Menu and select Smart Buddy.
b. Click on "RELOAD"
c. If you're reloading for the first time, BANK CODE. Enter MONEY, then press OK.
d. When prompted for ID, enter 1 then press OK (Click on MONEY and move on to the next step...)
e. Select a preset amount, then press OK.
f. Select MY BUDDY then press OK.
g. Key in your W-PIN, then press OK.
h. You will receive a test message confirming the amount successfully transferred.
NOTE: You will be charged P20.00 per airtime reload via SMART Money.
Subscriber must maintain a minimum of Php20.00 balance.
Through text, you can also reload Smart Buddy with a few simple commands:
a. Lightly scratch off the protective ink on your Call and Text Card* to reveal the 14-digit PIN.
b. Type in "RELOAD <14 digit PIN>" and send to 1510.
c. You will receive a text message confirming that the reload attempt is successful.
NOTE: You will be charged P20.00 per airtime reload via SMART Money.
* CALL and TEXT cards via the INTERNET.
In case you run out of Call and Text cards while roaming, you can always buy them on-line with your credit card. Just log-on to estore-exchange.com on the internet and follow the simple step-by-step instructions for online purchase.
NOTE: You will be charged P20.00 per airtime reload via SMART Money.
CHECKING YOUR PRE-PAID PESO BALANCE WHILE ROAMING
To check your PESO balance while roaming:
Type in ?1515 and send to 214
You will receive a text message stating your latest available balance.
To check your FREE text balance:
Type ?1516 and send to 214
You will receive a text message stating your latest available balance.
NOTE: You will be charged P20.00 per airtime reload via SMART Money.
ASSISTANCE WHILE ROAMING
And no matter where you are in our over 100 destinations, we'll only be a call or text away for any assistance you may need from us once the Buddy Roaming service is activated. Send your text messages to *888 or call Customer Service Hotline 888-1111 using a landline phone.
Roaming charges apply.